Windows

I have a problem with my Office Outlook which comes and goes but does seem to be a constant hassle.  I have four email addresses set up on it and for three of them I'm prompted for passwords.  Now, it's not every day, and for the most part I can ignore it.  However, when it's all day and my emails aren't getting through I tend to get a bit fed up of it all.

I asked around friends and contacts to see if they could help, and I tried all the suggested solutions, but none of them were successful.  I am grateful to those who tried to help.

I then resolved to try to find out a solution to my problem via the Microsoft website which seems, on the face of it, to be very helpful and offers all kinds of information and solutions to all kinds of pre-scribed questions and problems.  However, when I typed my particular problem in their search bar I was constantly offered unrelated solutions to unrelated problems.

I then looked for a telephone number in the hope that someone on the end of a line might help me.  I was willing to pay the usual 10p a minute or whatever just to get this problem sorted.  I couldn't find a contact number anywhere, so that was me stuck.

Then I saw a link which promised to lead me to a helpline.  However, on following the link I was asked to confirm whether I was a business or personal user (business).  I was then taken to a page which informed me that if I wanted help over the phone I would be charged £199 for it.  I then backtracked and confirmed I was a personal user - the charge for telephone help for a personal user was £49.99.

The Office package I bought which included the Outlook was over £400.  To be charged, at the very least, another £49.00 on top of that is like rubbing salt in the wound.  It's a good package, Office, but there are other packages out there that, if I had known about them at the time, would have been on my computer and that £400-odd would still be in my bank account.

Well, as a result of the fruitless effort of trying to find out a solution to this problem, and the added insult of being charged such an extortionate amount for a phone call, I've decided to get rid of both Windows and Office and, as soon as my husband gets this sorted for me, I'll be installing Linux Ubuntu and I'll be using that instead.  Mind, I'll have to grit my teeth to use certain progs that can only be used on Windows, but that is not so bad.

The sooner I can say bye bye to Windows the better.  The sooner the likes of PCWorld can offer Linux as an alternative to Windows on their computers the better.  Perhaps I'm fantasising a little, there.

So, if any of you have a problem with Windows and are miffed at their apparent lack of customer service and assistance, I'd recommend Linux.





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